Frequently asked questions


Heres the thing, your navigating the internet and you come across and ad of that beutiful pink dress you always hoped to buy. You like the website design, the free shipping and even their logo, but your just not 100% sure. Making your first purchase is the hardest decision you have to make when shopping on the internet. You have a lot of questions that must be answered in order to motivate you to press that "Buy Now" button.

It seems almost by instinct, you start looking at the "about us" page looking for clues that can influence you to buy that product you initially searched for.
You check all of their contact information trying to validate their references, its a really dramatic moment especially when you don't know anyone who has bought an item from that site.

You have nothing to worry about, because we are transparent when it comes to our company, for example our website has passed many verification filters. We have been approved by Google, Facebook and our store platform shopify.  

Perhaps the most important safety factor is being protected by world famous McAfee antivirus, which runs spyware and anti-fraud exams on our website to insure your integrity and at the same time protecting your information.

These test are active on our website 24 hours a day, so you can be sure your information is safe with us.
Now that we know each other a bit more, we answer some of the most frequently asked questions when it comes to a online purchase.

 

Q: What is good buy global?

A: We are a virtual e-commerce store dedicated to bring you the latest fashion trends. We have a great selection of men and women's clothing and accessories.

Q: Where is your company located?

A: Our good buy global offices are located in Bell Gardens CA, 90201, we don't distribute from this address, its mostly for customer service and customer returns.

Q: How can I pay for my product?

A: We have many payment methods, but PayPal and a bank deposit are the most frequently used by our customers. You can also pay directly in our office if you are within the business radius.

Q: When will my product arrive?

A: We usually ship within the United States in 10 to 12 days, but the delivery time may vary depending on your country. Make sure to ask before purchase.

Q: Do you ship outside the United States?

A: We ship around the globe to more than 220 countries. Taxes may apply for regions in conflict or difficult access due to its geography.

Q: is my information safe?

 A:To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Q: What is the standard size for shoes and clothing?

A: We use the U.S.A standard but we include a size chart in most of our product's description. we include an example here.

Q: What is the main currency you guys use?

A: Our site's primary currency is US dollar (USD) but you can change it according to your needs.

Q: How much do you charge to ship my product.

A: Don't worry the shipping is on us. Its totally free unless you want to change the shipping carrier, which could generate charges to your final cost.

Q: Do you guys protect the package when on its way to the customer?

A: We take care of all the logistics, all you have to do is sit back and wait for your package delivery.

Q: What happens if I dont receive my product.

A: As part of your purchase you receive full buyer protection, wich means if you dont receive your product, you are eligible for a full refund. If you receive a product that is no the same as the publication you can return you product to us, see our (Terms of Service) page. 

Q: who do I contact in case this happens.

A: you can file a complaint directly with messenger or see our Contact page for more information.

Q: How long will it take to receive my refund.

A: We will review the situation, if you are elegible we will process your refund. The process usually takes 24 hours, we will then deposit your refund to your credit card or bank if you choose that option.

If you have anymore questions, get in contact with our customer service. You can do this by visiting our (Contact us) page. Thank you and Good Buy.